Supervisor: Executive Director
Work Week: Monday-Friday
Objective The Receptionist performs various administrative duties on behalf of the Executive Director, Senior Pastor, and the church staff. Primarily this position serves as the receptionist - located at the main reception desk in the gallery. The receptionist receives guests, directs them to the appropriate locations, and assists them with connecting to the appropriate department. This position receives incoming phone calls, and serves as a communication hub, responding to inquiries by members, guests and staff with accurate information. This role manages all package and mail deliveries. This role performs an important security function for the daily operation of the church by monitoring CCTV cameras, and by being alert and responsive when security protocols need to be implemented. This role also assumes other duties as assigned.
Knowledge
Possesses an understanding of United Methodist beliefs, doctrines, disciplines, traditions and organizational structure and social principles.
Understands the unique culture and values of Northside Church; is able to articulate and support the mission and direction of the church; demonstrates this mission in words and deeds.
Is familiar with best practices of office management principles, methods, machines and procedures, and implements these best practices to complete work assignments.
Applies appropriate standards to ensure a positive hospitality experience for all guests.
Has a working knowledge of computers and programs such as Outlook, Word, Excel.
Possesses an aptitude for learning and helping NUMC to achieve excellence in the area of security with the operation of the Avigilon Camera and Security Systems.
Job Duties and Responsibilities
Manage the phone system, answer phone, screen and direct calls to appropriate staff while maintaining a positive and helpful attitude and demeanor; review, respond, and redirect church voice mail messages to appropriate staff; place telephone calls for staff as requested
Receives, greets, screens, and directs guests to the appropriate staff, services, or departments; answers general reference questions
Monitors security cameras on outside entrances and initiates security measures as needed.
Receives and signs for deliveries; notifies appropriate recipients of arrival of shipments, and arranges with facilities team the delivery of heavy packages to departments.
Effectively communicates with staff, members, vendors, guests, and service technicians to conduct the daily business of the church.
Maintains familiarity with the church calendar, Northside website, bulletins, newsletters, and staffing, and uses this information to answer inquiries about upcoming events and directs people to the appropriate contact person.
Performs other related tasks as requested by the Executive Director or Senior Pastor
Skills and Qualifications
Strong growing faith in Jesus Christ and a commitment to sharing this faith with others
Ministry-minded with a desire to serve and a commitment to the church and its growth
Excellent verbal and written communication skills
Strong organizational and supply management skills
Flexibility, sound judgment, and the ability to set priorities are critical attributes
Ability to handle complaints and problems with tact, patience and diplomacy
Able to protect confidential and sensitive information discreetly according to church protocol
Proficiency in Microsoft Office Suite programs – Word, Excel and Outlook
Willing to learn to monitor surveillance cameras and learn and initiate appropriate security procedures.
Able to operate standard office machines
Maintains a valid driver’s license
Education and Experience
High school diploma and at least two years of administrative office experience
Combination of education and experience commensurate with minimum requirements of the position
Ideally, has three to five years of experience in a church or non-profit environment, and a certificate, or an Associate’ Degree from a community college or vocational college in office management